Return & Refund Policy for My Store 2
At My Store 2, we prioritize the quality of our products and your satisfaction. If your purchase does not meet your expectations, please follow the steps below to understand our return and refund procedures.
Return Eligibility
To initiate a return, you must contact us within 30 calendar days of receiving your order. Returns are accepted only if all the following conditions are met:
- The items are unworn, unused, and maintained in their original delivered condition.
- All original packaging, documentation, labels, and parts are included.
- Products must be suitable for quality inspection and resale.
Returns that do not include original packaging or show signs of damage, wear, or improper use will not be eligible for refunds.
Non-Returnable Items
The following products cannot be returned under any circumstances:
- Personalized or custom-made merchandise
- Digital media, software downloads, or files
- Gift cards and promotional vouchers
- Products purchased as final sale or clearance items
- Products damaged after delivery due to customer mishandling
Order Cancellation
You may cancel an order within 12 hours after placing it. To request a cancellation, please email us promptly at zefijdaniel@gmail.com. After this window, cancellation requests cannot be processed.
Refund Process
After we receive your returned items and confirm they meet the criteria, we will process your refund. Approved refunds will be issued to your original payment method within 7-10 business days. Please note that the time for the refund to reflect in your account may vary depending on your bank or payment provider.
Return Shipping Costs
Customers are responsible for return shipping fees unless the item you received was defective, damaged, or incorrect. Shipping costs are clearly shown during checkout at the time of purchase.
Processing and Shipping Timeline
Once your return is received, we require 2-4 business days to process and inspect the items. Shipping transit times typically take between 7-15 business days.
Damaged, Incorrect, or Missing Items
If your order arrives damaged, incorrect, or with missing items, keep all original packaging materials intact and contact us immediately at zefijdaniel@gmail.com for assistance.
Contact and Support
If you have any questions or need further clarification regarding our Return & Refund Policy, please reach out to our support team via email at zefijdaniel@gmail.com.